ACTIVITIES AT GO QUITO HOTEL

What time zone is used in Galapagos?

Local time in the Galapagos is GMT -6 (one hour less than Ecuador’s mainland). In our vessels, we work with Ecuador’s mainland time.

What is the check-in procedure at Quito or Guayaquil’s airport?

We offer a complimentary round-trip shuttle to and from the airport for passengers cruising with the Go Galapagos fleet. This service is exclusively available in Quito for guests staying at the GO Quito Hotel. In Guayaquil, the shuttle is available for selected hotels when traveling on Go Galapagos’ scheduled flights. To confirm if your hotel is eligible, contact our expert travel agents—they’ll be happy to assist you. * Please remember that Go Galapagos cannot be held responsible for missed cruises or other services caused by delays from independent travel plans.

If you have a private transfer service included the day before departure, a member of our Operations Department will contact you to reconfirm your pick-up time at your hotel or the meeting time at the AVIANCA counter with one of our staff members.

Check-in time is 2 hours before departure.

If you come by yourself or with a guide, the first thing you must do as soon as you arrive at the airport is go through the luggage control with SICGAL, located 49 ft (15 m) from the main gate, at the National Terminal of Domestic Departures. For environmental reasons, your luggage will be checked for animals, seeds, plants, fruits, vegetables, and any other items forbidden to be taken into the Galapagos Islands.

Afterward, go to the AVIANCA counter, where there will be a Go Galapagos Ecuador representative with your boarding pass, air tickets, taxes, and all your travel documents; this representative will also help you check your luggage with the airline.

You will be given an identification tag for the cruise. Please wear it so you can be easily identified when arriving at the Galapagos airport.

Please do NOT get in line for the Galapagos Government Council-Transit Control Card; Go Galapagos Ecuador has your card already.

What’s the procedure if I prepaid the Galapagos National Park Tax?

Upon arrival at the airport, you must pass control and show your passport. Control has a list of the passengers who have already paid the Galapagos National Park tax; if there’s a sticker on your Go Galapagos ticket jacket, you have prepaid this tax; otherwise, you will need to pay it at that moment.

Are there any luggage restrictions?

The airline that operates to Galapagos allows one piece of luggage per person of no more than 20 kg (about 44 lb) and a carry-on bag of 7 kg p/p.

We recommend you take a soft-sided bag as it will be easier to store in your cabin. Please lock your luggage during the flight.

What should I bring on my trip?

Comfortable, breathable clothes: shorts, T-shirts, swimsuits, and good hiking shoes are required to walk over the lava rock paths. Personal medication, a good camera and plenty of memory cards or film, sunblock, sunglasses, a wide-brim hat, and binoculars.

What is the smoking policy on board the ship?

It is forbidden to smoke inside the cruises. Smoking is allowed ONLY on the sun decks.

What is the electrical outlet and service?

110 / 220 volts. European and American outlets are available on our cruise fleet. In the M/Y Coral I and M/Y Coral II the frequency is 60 Hz and in the M/V Galapagos Legend Is 50 Hz.

How can I pay my expenses on board?

Upon arrival, an account will be opened for you. If you wish to pay with your credit card, we ask you to come to reception to sign a voucher and to make copies of your passport and credit card. Authorizations take about 48 hours, so please do this on your first cruise day.

We accept all major credit cards: Diners, Visa, MasterCard, and American Express. Euros* and U.S. Dollars are also accepted.

* Please ask for the exchange rate.

What if I have allergies or require a special diet on board?

In both cruises, meals are varied depending on the food preferences of the guests, which are informed beforehand by your agency. Go Galapagos-KleinTours will do I very best to meet reasonable special dietary need keeping in mind Galapagos provision restrictions.

What would happen if I got seasick?

We have seasick medication on board all of our ships, but if you are particularly sensitive to it, you can bring your medication, and we recommend taking it at least 24 hours before the cruise starts.

Is the water safe to drink?

Yes, the water on board is purified. Ice used onboard is made with purified water as well. Reusable bottles made out of recycled aluminum are available at the cabins. You can refill your bottle during the cruise at our purifiers located at the main bar, pool bar restaurant, and disembarking area.  Bottles must always be returned to the ship after the activities on the islands, and then you can take them home as a souvenir.

Stay connected while exploring!

Satellite internet is now available on the Expedition Cruise Galapagos Legend and the mega yachts Coral I & Coral II.
*To purchase a plan or learn more, ask your sales agent or speak with a crew member on board.

Is there any physical requirement for the cruise?

We recommend passengers to be in reasonably good physical condition as some trails may be difficult. Therefore, elderly or disabled persons may find them too demanding and must notify Go Galapagos Ecuador about their physical condition in order to make the necessary arrangements. Go Galapagos Ecuador reserves the right to decline a passenger if anyone fails to inform of any physical disability, or who, under company´s discretion, constitutes a danger to themselves, other guests, crew members, or the operation of the vessel.

Who will meet me at the airport in Galapagos?

Upon arrival at the airport, our guides will be waiting for you with a sign indicating your ship or yacht. They will receive the passengers, check them on the list to see nobody is left behind and proceed to take them in the airlines’ bus to the dock where the vessel is anchored.