Frequently asked questions about electronic payments

If you have not finished your payment yet, you can go back to the initial step and choose the payment method you prefer. Once the purchase is completed, it is not possible to change the payment method.

In the Go Galapagos Tours virtual store you can make your payment with the means enabled for this purpose. You, according to the payment options chosen by the merchant, will be able to pay through Diners, Discover, Visa and MasterCard, from all banks with current and deferred payment, only the cards issued by Banco Pichincha, Diners, Loja , BGR and Manabí.

Yes, at Go Galapagos Cruises you can make your purchases online 7 days a week, 24 hours a day just one click away.

To protect your data, Go Galapagos Tours delegates to Placetopay the capture of sensitive information. Our payment platform complies with the highest standards required by the international standard PCI DSS for security in credit card transactions. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; in this way, you can feel safe when entering your card information. During the payment process, the browser displays the name of the authenticated organization, the authority that certifies it, and the address bar turns green. These characteristics are immediately visible and give guarantee and confidence to complete the transaction on Placetopay. Placetopay also has the constant monitoring of McAfee Secure and the signing of electronic messages with Certicámara. Placetopay is a brand of the Colombian company EGM Ingeniería Sin Fronteras S.A.S.

In the first instance, you should check if a payment confirmation email arrived in your email account (the one registered at the time of making the payment), if you have not received it, you should contact customerservice@gogalapagos.com.ec to confirm the status of the transaction. In the event that your transaction has declined, you must verify if the account information is valid, is enabled for non-face-to-face purchases and if you have space or available balance. If the decline continues after this, you should contact Go Galapagos Cruises. Ultimately, you can send your request to servicioposventa@placetopay.ec.

For each transaction approved through Placetopay, you will receive proof of payment with the purchase reference at the email address you indicated at checkout. If you do not receive it, you can contact the line (593) 2 - 2267000 / (593) 2 - 2267080 or the email customerservice@gogalapagos.com.ec, to request the forwarding of the voucher to the same email address registered to the time to pay. Ultimately, you can send your request to servicioposventa@placetopay.ec

Placetopay is the electronic payment platform used by Go Galapagos Tours to process online transactions generated in the virtual store with the payment methods enabled for this purpose.

No, electronic payments made through Placetopay do not generate additional costs for the buyer.