Frequently asked questions

For your Amazon or other rainforest explorations, you may prefer a long-sleeved shirt and long pants for protection against mosquitoes. Insect repellent, sunscreen, a hat and eye-drops must be part of your traveling equipment, especially if you are sensitive to the sun. A camera, binoculars and a flashlight are necessary for sightseeing, as well as a waterproof jacket, rubber shoes and swimwear.

In the first instance, you should check if a payment confirmation email arrived in your email account (the one registered at the time of making the payment), if you have not received it, you should contact customerservice@gogalapagos.com.ec to confirm the status of the transaction.

In the event that your transaction has declined, you must verify if the account information is valid, is enabled for non-face-to-face purchases and if you have space or available balance. If the decline continues after this, you should contact Go Galapagos Cruises. Ultimately, you can send your request to servicioposventa@placetopay.ec.

Upon arrival at the airport, you will have to pass control and show your passport. Control has a list of the passengers who have already paid the Galapagos National Park tax; if there’s a sticker on your Go Galapagos’ ticket jacket, it means that you have prepaid this tax; otherwise you will need to pay it at that moment.

Yes. By law, all Galapagos cruises are guided by a National Park – certified guide. The night before the cruise the guide gives an informative lecture of the next day’s itinerary. During this meeting he/she will describe the flora, fauna, and type of terrain that passengers may observe on the island. Questions about biological, geological and human history are always welcome.

No you don’t. For your convenience we provide bath and beach towels during your cruise.

We can guarantee both English and Spanish tourist guides. If you require a guide in a language other than English, you should let us know in advance since an extra fee may apply in order to hire this service.

On board the M/V Galapagos Legend, breakfast is served from 7:00 to 8:00, lunch at 12:00 and dinner at 19:00. On your last day, breakfast will be at 6:30 so we can have enough time for our last excursion before going off to the airport.

On board the Corals, breakfast is served from 7:30 to 8:30 except on Sunday, when it is served at 6:00, and Wednesday at 7:00; lunch is at 12:30 and dinner at 19:30, except on Monday and Saturday when it will be served at 18:30.

Meals are gourmet, healthy, low on fat, with vegetarian options; they also include traditional dishes of local cuisine.

If you have not finished your payment yet, you can go back to the initial step and choose the payment method you prefer. Once the purchase is completed, it is not possible to change the payment method.

The airline that operates to Galapagos, allows one piece of luggage per person, of no more than 20 kg (about 44 lb) and a carry-on bag of 7 kg p/p.
We recommend you to take a soft sided bag as it will be easier to store in your cabin. Please lock your luggage during the flight.

Upon arrival at the airport, our guides will be waiting for you with a sign indicating your ship or yacht. They will receive the passengers, check them on the list to see nobody is left behind and proceed to take them in the airlines’ bus to the dock where the vessel is anchored.

Since Ecuador is located on the Equator, there are not defined seasons. This means travelers can visit Ecuador any time of the year. Ecuadorians will often tell you that you should expect all four seasons of the year every single day. Although, there is a slightly wetter and dryer season, these variations are unpredictable and change depending on where you are in Ecuador.

Galapagos Weather: The Galapagos archipelago has a unique tropical nature in matters of weather. The influence that the marine currents create on the islands makes it unusually dry. There are two very different seasons that completely change the environment and landscape during six months each. Even though the pattern that the currents create is accurate, the weather behavior is unpredictable in the transition of the seasons and is completely changeable within a few hours.

The warmest months are from December to June. January to March can be hot and humid, but also mostly green at this time. The months from July to November are cooler. The average year-round temperature is 76°F (24°C).

For Quito and other highland cities, wear comfortable springtime clothing during the day and a sweater or coat in the evening. For the outlying highlands and high Andean moorlands (paramo), warm, winter clothing is essential. Dressing in layers is ideal. Afternoons might be rainy; therefore we suggest an umbrella.

Ecuadorian beaches are “nature seeking” experiences and include long walks, swimming, and other physical activities. Therefore, we advise you to bring comfortable breathable clothes, sandals or similar, swimsuits, sunscreen, insect repellent, wide-brim hat, sunglasses, binoculars, eye drops. Evening gowns and accessories are not necessary. During the night, casual attire is advised.

For shore excursions, comfortable clothing is a must, preferably shorts, bathing suits, head covering, walking and tennis shoes, windbreaker type jacket, binoculars, a camera and plenty of extra memory cards.

Sunrays are very strong in the Galapagos Islands. Don`t forget to bring enough high grade sun block, and a wide brim hat. Also, put your cameras in self-sealing plastic bags to protect them from the water, especially during landings.

There are clinics and a hospital in Ibarra 9.94 mi (16 km) away (30 min) working 24 hours.

Local time in Galapagos is GMT -6 (one hour less than Ecuador’s mainland). In our vessels we work with Ecuador’s mainland time.

We recommend passengers to be in reasonably good physical condition as some trails may be difficult. Therefore, elderly or disabled persons may find them too demanding and must notify Go Galapagos Ecuador about their physical condition in order to make the necessary arrangements. Go Galapagos Ecuador reserves the right to decline a passenger if anyone fails to inform of any physical disability, or who, under company´s discretion, constitutes a danger to themselves, other guests, crew members, or the operation of the vessel.

The average temperature is 57ºF (14ºC) during the morning and 47ºF (8ºC) at night. Winter goes from September to May and summer from June to August.

Placetopay is the electronic payment platform used by Go Galapagos Tours to process online transactions generated in the virtual store with the payment methods enabled for this purpose.

Galapagos Weather: The Galapagos archipelago has a unique tropical nature in matters of weather. The influence that the marine currents create on the islands makes it unusually dry. There are two very different seasons that completely change the environment and landscape for six months each. Even though the pattern that the currents create is accurate, the weather behavior is unpredictable in the transition of the seasons and is completely changeable within a few hours. The warmest months are from December to June. January to March can be hot and humid, but also mostly green at this time. The months from July to November are cooler.

Yes, we supply all travelers with biodegradable shampoo and soap as part of our conservation policy, but if you want to bring your own please make sure they are biodegradable. Thank you!

It is forbidden to smoke inside the cruises. Smoking is allowed ONLY on the sun decks.