DATA PROTECTION POLICY
Home »
This policy describes complying with the EU General Data Protection Regulation (GDPR) and other relevant data protection legislation. When we refer to “we”, “our,” or “us,” this means Go Galapagos – Ecuador GGE Cia. Ltda. Hereinafter referred to as “GO” and/or Kleintours y Representaciones Cia. Ltda. and/or Corporación Turística Galatours S.A. and/or Kleintours SL, we might also refer to the companies as “KT Group.”
The aim of our data protection policy is to inform you about how your personal information is collected, how we use it, your rights as a user, and how you can manage your information to access and update it.
PERSONAL INFORMATION COLLECTED
When you express an interest or book a cruise or a holiday with us, you may provide us with personal information relating to yourself or others (for example, children traveling with you). This may include:
• Your contact details i.e., your name, address, email address, and phone number
• Passenger information, passport details, and other ID documents
• Relevant medical data and special dietary requirements
• Credit/bank account details
• Travel insurance details
• Emergency contacts/next of kin
We collect this information in order to fulfill your request for our products and services or to provide your holiday arrangements.
When using our website, we will also collect information about how you use our site. For further information, please see our Cookie Policy.
HOW WE USE PERSONAL INFORMATION
We use your personal information for the following purposes;
• General administration
• To respond to your inquiries
• To process your booking and provide you with our holiday services
We conduct these activities at your request.
• To send you future marketing communications regarding our products and services
We will only send you marketing communications where you have actively opted-in to receive them. You can opt out at any point in the future. We will only send you such messages about our own products and services and will not share your personal information with other organizations for their own marketing purposes.
In order to ensure our marketing communications are relevant to you, we may use details such as your purchasing history, geographical location, gender, and age to send messages which we feel will be of specific interest to you.
In order to maximize the performance of our website and to improve individual user experience, we collect data on how you use our site.
YOUR CHOICES REGARDING PERSONAL INFORMATION
In order to comply with your user rights under EU General Data Protection Regulation (GDPR), we want to inform you in how we manage your personal information when processing any requests, sales, and inquiries through our online tools.
The law gives you the following rights:
- You have the right to be informed of how we manage your personal information.
- You have the right to access your personal information.
- You have the right to update and complete your information.
- You have the right to have your information erased.
- You have the right to remove your personal information at any time from anywhere.
- You have the right to request for your personal data from us in a common, available, and viable format.
- You have the right to request us to remove your personal information from our marketing tools.
We do not use algorithms to manipulate any type of personal data in order to find out users’ preferences.
All these users’ rights are contemplated in the EU General Data Protection Regulation (GDPR); you can exercise your rights by emailing us at: emkt@gogalapagos.com
SHARING YOUR PERSONAL INFORMATION
We will share your personal information with our suppliers in order for us and them to fulfill your booking requirements.
We strictly use the data collected through our website via forms. We do not sell, share, or give away our databases to third parties.
HOW LONG WE KEEP PERSONAL INFORMATION
We only keep your personal data for as long as necessary to fulfill the requests and booking you have made with us. Many of our customers return to book future holidays; we do therefore store a minimal amount of information for longer, so we can provide good customer service for you. We may also keep personal information for essential purposes, such as complying with our legal obligations or resolving disputes. As our requirements can vary, our retention periods reflect this.
USING EXTERNAL LINKS
Our website may contain links to other websites. Please remember that our Privacy Policy no longer applies when you use a link to go from our website to another website. If you follow links to other sites from our website, your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your personal information.
CONTACT US
Email: emkt@gogalapagos.com
USA: 1888 50 KLEIN / CANADA: 1-866-9785990
EUROPA: 34-900-300-123 / UK: 00 44-8455-281-389
Ph: (593) 2 – 2267000 / (593) 2 – 2267080
Go Galapagos by KleinTours
Catalina Aldaz N34 -41 & Av. Eloy Alfaro.
170515 Quito – Ecuador.
