DATA PROTECTION POLICY

This policy describes complying with the EU General Data Protection Regulation (GDPR) and other relevant data protection legislation. When we refer to “we”, “our,” or “us,” this means Go Galapagos – Ecuador GGE Cia. Ltda.  Hereinafter referred to as “GO” and/or Kleintours y Representaciones Cia. Ltda. and/or Corporación Turística Galatours S.A. and/or Kleintours SL, we might also refer to the companies as “KT Group.” The aim of our data protection policy is to inform you about how your personal information is collected, how we use it, your rights as a user, and how you can manage your information to access and update it.

PERSONAL INFORMATION COLLECTED

When you express an interest or book a cruise or a holiday with us, you may provide us with personal information relating to yourself or others (for example, children traveling with you). This may include:

• Your contact details i.e., your name, address, email address, and phone number.

• Passenger information, passport details, and other ID documents.


• Relevant medical data and special dietary requirements.


• Credit/bank account details.

• Travel insurance details.


• Emergency contacts/next of kin.

We collect this information to fulfill your request for our products and services or to make your holiday arrangements.
When using our website, we will also collect information about how you use our site. For further information, please see our Cookie
Policy. 

HOW WE USE PERSONAL INFORMATION

We use your personal information for the following purposes;

• General administration

• To respond to your inquiries.

• To process your booking and provide you with our holiday services.

We conduct these activities at your request.

• To send you future marketing communications regarding our products and services

We will only send you marketing communications where you have actively opted-in to receive them. You can opt out at any point in the future. We will only send you such messages about our own products and services and will not share your personal information with other organizations for their own marketing purposes.

To ensure our marketing communications are relevant to you, we may use details such as your purchasing history, geographical location, gender, and age to send messages that we feel will be of specific interest to you.

We collect data on how you use our website to maximize its performance and improve individual user experience.

YOUR CHOICES REGARDING PERSONAL INFORMATION

In order to comply with your user rights under the EU General Data Protection Regulation (GDPR), we want to inform you about how we manage your personal information when processing requests, sales, and inquiries through our online tools.

The law gives you the following rights:

1. You have the right to know how we manage your personal information.
   
2. You have the right to access your personal information.
3. You have the right to update and complete your information.
4. You have the right to have your information erased.
5. You have the right to remove your personal information from anywhere, anytime.
6. You have the right to request for your personal data from us in a common, available, and viable format.
7. Please don't hesitate to ask that we remove your personal information from our marketing tools.

We do not use algorithms to manipulate any personal data to determine users’ preferences.

All these users’ rights are contemplated in the EU General Data Protection Regulation (GDPR); you can exercise your rights by emailing us at: emkt@gogalapagos.com  
 

SHARING YOUR PERSONAL INFORMATION

We will share your personal information with our suppliers for us and them to fulfill your booking requirements.

We strictly use the data collected through our website via forms.  We do not sell, share, or give away our databases to third parties.

HOW LONG WE KEEP PERSONAL INFORMATION

We only keep your personal data for as long as necessary to fulfill the requests and bookings you have made with us. Many of our customers return to book future holidays; therefore, we store a minimal amount of information for longer so we can provide good customer service. We may also keep personal information for essential purposes, such as complying with our legal obligations or resolving disputes. As our requirements can vary, our retention periods reflect this.
 

USING EXTERNAL LINKS

Our website may contain links to other websites. Please keep in mind that our Privacy Policy no longer applies when you use a link to go from one of our websites to another. If you follow links to other sites from our website, your data will be subject to the privacy policies of those sites. You'll need to refer to these policies before giving your personal information.